Browsing All Posts filed under »Customer Service«

The Ups and Downs of Customer Service via Social Media

April 9, 2014 by

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Simply Measured provided a look at how companies are responding to customer service inquiries via twitter and this was used to frame our SMChat for April 9, 2014 at 1pm ET.

Customer Service and Social Media in 2014

February 12, 2014 by

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Our questions for this week's #SMChat: Are organizations focusing on customer service metrics and goals as part of their annual planning process this year? Have you seen a shift in the role of Customer Service in an organization? Are you noticing more "social" customer service interactions? On which platforms? Where do you think the greatest opportunities lie for customer service this year? What are the expectations for customer service via social media?

Customer Service Equality: In-store must equal online customer service

November 13, 2013 by

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With the biggest shopping day of the year looming, there’s been a lot of discussions about what will happen as people transition away from brick and mortar shopping and move to online purchasing.  For many businesses though, the brick and mortar storefront will never “go away.”  The best example of that type of business is […]

Valuable Shift: Retain Customers and Add to the Bottom Line

September 11, 2013 by

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Join our great group as we discuss the impact of customer service on the bottom line. Wednesday, September 11th at 1PM ET on http://tweetchat.com/room/SMChat

Customer Service Agents: Can they be Effective as Brand Ambassadors?

June 11, 2013 by

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First, we are pleased to announce that #usguyschat and #smchat will be joining forces in our WEDS 1pET timeslot.  Ken Rosen helped to frame this topic, and provided the thought-provoking questions below.  We will continue to explore social media and business topics with our combined communities, each Wednesday at 1pm ET on #SMChat.  Watch the […]

Authentic Messaging in Social Media Marketing

May 14, 2013 by

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While it’s been an uphill battle to get brands to adopt social media, marketing departments were early adopters and believers in the platform. As people begin to grow more comfortable, however, with using social media in their everyday lives, they have also gotten more wary of brand efforts on “personal” platforms like Facebook, Twitter, etc. […]

Customer Service and Social Media – Making it Work

March 13, 2013 by

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Customer Service and Social Media are virtually inseparable.  In order to maximize both, they have to be connected within an organization or at a minimum communicating frequently and clearly.  As organizations continue to decide where Social Media belongs, they also have to take a look at legacy Customer Service Departments.  How can those departments evolve […]

Customer Service and Social Media 2013

January 9, 2013 by

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What’s on the horizon for customer service and social media in 2013?  I have some thoughts, but I’d rather discuss it on our Customer Service feature of #SMChat on January 9th at 1pm ET.  Please join us and weigh in on the questions below. Q1. What trends are in customer service and social media are […]

Why Do We Care?

October 10, 2012 by

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As someone who really appreciates customer service, the "Why do we care?" question drives me crazy and offers me an opportunity to point out what is obvious to me about why. I've heard it so many times in companies large and small, I've seen it as a virus permeating the silos of organizations and I've witnessed it breaking the spirit of service in many. It can be a battle to shift people and organizations into the spirit of service...but it doesn't have to be. Please join us at 1pm ET, October 10th to join the discussion and feel free to share your comments below as well.

Social Media Commerce – Where Social Media, Customer Service and Revenue Intersect

September 12, 2012 by

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Social Media Commerce...I love the sound of that. It's the sound of fruition...Creation of revenue streams via social media. It's exciting for so many. For some, however, it can be intimidating. The important questions can be tough: Who? What? When? Where? Why? How? This week's #SMChat, September 12th at 1pm ET, will focus on Social Media, Customer Service and Social Commerce questions.

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