I’ve been blogging and discussing the #bigdata meme for quite a while now and have even asked some Twitter follows what big data meant to them. At first, I thought big data was simply a term to refer to the steady aggregation of ALL the data and data sets that ever existed. Well, I suppose […]
People have birthdays. Weddings have anniversaries. What do you communities have? I suppose they have founders days, heritage days, and festivals of all varieties. So how do you commemorate community that’s built on friendship? I guess that’s the challenge with a place like #SMCHAT. Seems we always come back to learn new things, but deep […]
I’d like to start by saying, thank you – #SMChat has been named one of the 15 essential chats for social media marketers by Mashable and we wouldn’t have made the list without the participation of readers like you! Now on to this week’s topic…who uses social media and how? Several years ago, I came […]
You have an idea. Someone’s shared an insight. Instantly you sense value. The notion could be incredibly useful, highly relevant, critical path to solving a major problem you’ve been trying to solve .. Then the phone rings. The moment is lost. The tweet scrolls past. Your opportunity to save the world is lost. I see […]
I have to thank my chat partner Autom Tagsa for setting me up, I mean for calling this topic. Seriously, with the first #SMchat of the year the day after the holiday it really does make sense to talk about emerging trends. Last chat Autom led us in a discussion to recap 2012, nice work […]
As someone who really appreciates customer service, the "Why do we care?" question drives me crazy and offers me an opportunity to point out what is obvious to me about why. I've heard it so many times in companies large and small, I've seen it as a virus permeating the silos of organizations and I've witnessed it breaking the spirit of service in many. It can be a battle to shift people and organizations into the spirit of service...but it doesn't have to be.
Please join us at 1pm ET, October 10th to join the discussion and feel free to share your comments below as well.
Social Media Commerce...I love the sound of that. It's the sound of fruition...Creation of revenue streams via social media. It's exciting for so many. For some, however, it can be intimidating. The important questions can be tough: Who? What? When? Where? Why? How?
This week's #SMChat, September 12th at 1pm ET, will focus on Social Media, Customer Service and Social Commerce questions.
Deep in the corporate wilderness, I’ve come upon an interesting scene: a cross-section of clients, coworkers and colleagues moving away from silo thinking and silo’d information flows. Their destination? They’re heading towards the connected organization. It’s a new, relatively unexplored place. It’s where people choose to work closely together to solve problems, tapping the organic […]
I am privileged to frame and co-moderate this mobile marketing segment with @SMSJOE (Joseph Ruiz) whose studious attention to the rapid movements in mobile marketing has left me with much homework to do (haha – kidding Joe). Initially, Joe and I started tossing around ideas on what we could explore for the Aug 1 session: […]
A few weeks ago, I happened to see a Twitter conversation between Karima-Catherine Goundiam and Olivier Blanchard about “reverse mentoring” – curious about the topic, I asked them to join me to discuss it on #SMchat and they graciously accepted. Karima-Catherine has more than a decade of experience with digital strategy including internal and external […]
May 22, 2013 by autom
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