While it’s been an uphill battle to get brands to adopt social media, marketing departments were early adopters and believers in the platform. As people begin to grow more comfortable, however, with using social media in their everyday lives, they have also gotten more wary of brand efforts on “personal” platforms like Facebook, Twitter, etc. […]
People have birthdays. Weddings have anniversaries. What do you communities have? I suppose they have founders days, heritage days, and festivals of all varieties. So how do you commemorate community that’s built on friendship? I guess that’s the challenge with a place like #SMCHAT. Seems we always come back to learn new things, but deep […]
Understanding underused in Customer Service - How can we change that by being #PositivelySocial? Join the tweetchat on August 8th at 1pm ET to be a part of the discussion.
I am so fortunate to share my passion for customer service and social media with amazing people on Social Media Chat. I have so many interactions with people who care about the customer service and social media combo as much as I do, that sometimes I am surprised when I receive bad customer service. It […]
Lee Odden, author of the new book Optimize: How to Attract and Engage More Customers by Integrating SEO, Social Media, and Content Marketing and CEO of Top Rank Marketing, will be joining us on #SMchat Wednesday, 3/21/12 at 1P ET as we discuss building a blog community. When I read Lee’s recent post, How to […]
We’ve been doing a weekly #SMCHAT for almost three years now. We can look back at some interesting, intriguing and even downright fascinating exchanges. We’ve had lots of laughs. But let’s face facts. Most of us have never met. We’re friends via avatar in 140c sound bites. How can this be? Is it good old-fashioned chemistry, […]
Search for “2012 Marketing Predictions” and you’ll nearly 1,000 results from this month alone! Here are some great prognostications (I always wanted to use that word in a post!) for the new year: Market Motive gathered insights on Online Marketing Trends for 2012 from some of their faculty including my personal favorites Conversion Faculty Chair […]
I’m not an author (yet?), nor do I play one on TV, but when frequent #SMchat contributor TCG Agency suggested publishing and book marketing as a topic for this week’s Twitter chat, I knew several authors to contact. I met Jim Kukral at Affiliate Summit East 2010 (see picture, left). Jim was the emcee and […]
On August 15, 2011, Google announced the acquisition of Motorola Mobility, an Android partner. What does that have to do with Marketing and Social Media? Well, one giant company purchasing another makes big news no matter which companies they are, but the Google-Motorola purchase could have ramifications for so many channels, including: mobile and tablet […]
NEXT UP | WEDS 1pET
JUN-12 welcoming #UsGuysChat !! a special #custsrv and #marketing crossover, cohosted by @Ken_Rosen and @ambercleveland - don't miss it
JUN-19 MKTG @sharonmostyn
JUN-26 SOCIALCHG @sourcepov
JUL-03 MOBILITY (or holiday break? TBD) cc: @smsjoe @autom8
JUL-10 CUSTSRV @ambercleveland
JUN-12 CSRV MKTG Welcome #USGUYSCHAT
MAY-22 TECH Big Data @autom8
MAR-13 tweet tracking via @HashTracking begins
APR-24 "GALA Reunion Chat"
JAN-30 TECH "Sands of Context"
JAN-23 SCHG "What is Possible?"
JAN-09 "SM and the Arts"
AUG-22 "Collab in the Social Enterprise"
JUN-20 MKTG "Measurement Vendors"
MAY-30 "Bus Model Innov" w/ @skap5
APR 11 CSRV "Evolution"
MAR 28 SCHG "Building a Movement"
MAR 21 MKTG "Blogs"
MAR 14 CSRV "Fix It Before It's Broken"
MAR 07 MOB Mobility (debut)
FEB 29 BIZ "Waiting for E2.0"
FEB-22 SCHG Re-Launch
FEB-15 MKTG "SoMoLo"
FEB-01 "Chat Chemistry"
JAN-04 "Story in SM"
DEC-21 MKTG "2012 Futures"
DEC-07 TECH "5 Stages of SM Maturity"
NOV-02 TECH "Why SM? 8 Capabilities"
OCT-26 SCHG "Return of NFP Makeover"
OCT-19 MKTG "Higher Ed"
OCT-12 CSRV "Ready to Serve?"
OCT-05 "New Faces of FaceBook"
SEP-28 SCHG "NFP and Social"
SEP-21 MKTG "Book Publishing"
SEP-07 TECH "Social Mobility"
AUG-31 MKTG Viral Mktg w/ MattFreedman
AUG-24 SCHG "NFP Business Models"
AUG-17 MKTG "Google Buys Motorola"
AUG-10 CSRV w/ Marsha Collier
AUG-03 TECH "How G+ UX"
JUL-27 SCHG "Sustainabilit"y
JUL-20 MKTG "5 Stages of SM Adoption"
JUL-13 CSRV "Legacy Thinking"
JUL-06 TECH "Google+"
JUN-29 Digital Footprint
JUN-22 Social Overload
JUN-15 MKTG "Building Community"
JUN-08 CSRV "Are your Customers Irked??
APR-30 New SMCHAT framing site launches on WordPress
Q1 APR-22 "Social Media's Value Proposition" #SMCHAT PREMIERES
Q2 “Collaboration drivers”
Q3 “Twitter: online/real-time chat?”
Q4 “Twitter: SME collaboration?”
Q5 “Stickiness & aggregation factors: NING?”
Q6 “SME credentials & tagging”
Q8 “Knowledge co-creation”
Q9 “Twitter as Paradigm shift?”
Q11 “Intellectual Property” #IP20
Q12 “Online communities”
Q13 “Knowledge Networks”
Q14 “Google's SM play”
Q15 AUG-05 “Can we measure SM ROI?”
Q16 AUG-12 “Corporate Culture”
Q17 AUG-19 “Web 2.0 Principles”
Q17RM AUG-26 “Fundamentals Remix” w/ @ajmunn http://alasdairmunn.com/?p=708
Q18 SEP-09 “Agility in SM” w/ @jkloren http://ow.ly/nDNP
Q19 SEP-16 “What is your SM plan?” w/ @ajmunn
Q20 Sep-23 “Web 3.0” w/ @bpluskowski http://bit.ly/smcQ20
Q61 SEP-01 "Value in 2.0 Relationships" w/ @sourcepov
Q63 SEP-15 "+Conversion w/o Breaking the Bank" w/ guest @amyafrica
Q64 SEP-22 "Twitter Influence" w/ @blogbrevity
Q66 OCT-06 “Behavior by SM Channel” w/ guest @inspiredtrain
Q67 OCT-13 “Brand Building” w/ @sharonmostyn
Q70 NOV-03 “SM and Election 2010”
Q71 NOV-10 “Employee Engagement” w/ @SMSJOE
Q72 NOV-17 “Facebook Email (Titan)” w/ @sharonmostyn
Q78 DEC-15 "Twitter as Paradigm Change" w/ guest @pistachio
Q79 DEC-22 "SM for Artists" w/ @blogbrevity
JAN-05 Twitter Trends 2010-11 w/ @SMSJOE
JAN-12 Senge on Learning Orgs w/ @sourcepov
JAN-26 2011: Year of Integration w/ @heidicohen
MAY-31 Grabbing Twitter by the Tail
MAY-25 Critical Thinking in 140c
MAY-18 MKTG Marketing Content
MAY-11 CSRV Making it Work
MAY-04 MindMaps Re-mixed
APR-27 Smchat at 2