Today’s framing post is simply the questions that I hear repeatedly about Social Media and Customer Service.
Q1. How do companies set themselves apart for serving their Customers via Social Media?
Q2. Which Companies are setting themselves apart? Why do you think so?
Q3. Which channels are working the best for serving customers via social media?
Q4. How can traditional customer service mechanisms (phone, mail, etc.) be parlayed into social media customer service success?
Q5. What is your number 1 pet peeve about serving customers using social media? (This is the “what not to do” )
We hope that you can join us today at 1pm ET to discuss the questions above. The chats are always full of great information and insights.