Social Media, Customer Service and Collaboration

Posted on February 8, 2012 by


Customer Service and Social Media are critical to the success of most organizations, but in order to be operating optimally, they require collaboration and/or support from other divisions.  It is important to start with a solid organizational foundation, hire candidates that are a good fit for your organization, stimulate collaboration across the organization…the list goes on and on.  What is the best way to cover all of the bases?  Who is key to achieving success for your customers?  How can you enlist others in providing the best customer service regardless of their title or department?

The February 8th SMChat will focus on the following questions:

Q1. Where do you start so that you can have the best front-line customer service?

Q2.  Who should you reach out to in your initiatives?

Q3.  How important is a “customer service” mindset when considering internal customers?

Q4.  Who are the most critical people to enlist in serving the customers? How do you reach out to them?

Q5.  What are your best tips for encouraging internal collaboration to provide the best customer service?

We always have a great group on SMChat and we hope that you will join us at 1pm ET, February 8th.

Quick chat tips:

  • Use tweetchat, tweetgrid or twebevent to make it easier to follow along.
  • Keep your tweets short enough to be repeated.
  • Use A1, A2, A3, etc. when responding.