What’s on the horizon for customer service and social media in 2013? I have some thoughts, but I’d rather discuss it on our Customer Service feature of #SMChat on January 9th at 1pm ET. Please join us and weigh in on the questions below.
Q1. What trends are in customer service and social media are you looking to in 2013?
Q2. Have you changed your plans for providing customer service via social media?
Q3. What customer expectations do you need to meet in 2013?
Q4. Has your organization assessed the impact of providing customer service via social media to the bottom line?
Q5. Have you/your organization made any “resolutions” about customer service in 2013?