Is Your Customer Service Making or Breaking You?

Posted on May 14, 2014 by

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The focus is 4 Keys to Killer Customer Service, according to a Time magazine article here, are as follows:

Quality Product or Service

Stellar Service

Time is Not on Your Side

Be Prepared for Things to Go Wrong

Customer service can make or break an organization…sometimes the impacts of poor/stellar service can be seen immediately and other times the ramifications appear as a trend over time.  Our SMChat will focus on how we can make sure that we are killing it in customer service instead of getting killed by it.

Our discussion will assume that you have a quality product or service and we will focus on Stellar Service, Time and Preparation.

Q1. How do you create a service centric organization?

Q2. How can organizations encourage exceptional customer service?

Q3. What is the best way to streamline processes to resolve issues quickly?

Q4. What plans are necessary to mitigate a customer service disaster?

Q5. What preparations do you make in advance of a customer service issue?

Join us as we discuss the questions above on SMChat, Wednesday, May 14th at 1pm ET.

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