Did you know it is Customer Service Week? And even though it wasn’t planned, it coincides with the SMChat monthly Customer Service feature at 1pm ET October 8th. Customer Service Week is a great time to examine your customer service metrics, standards and initiatives. It is also important to recognize the customer service professionals within your organization and to celebrate their achievements, which can elevate the visibility of customer service throughout the organization. This is the perfect opportunity to focus your efforts, unite others behind a service mindset and launch new customer service initiatives.
We will focus on the following questions for the chat:
Did you know it was Customer Service Week?
Do you celebrate Customer Service Week in your organization?
What do you do to recognize Customer Service professionals in your organization?
Do you have a KNOWN set of standards in regards to customer service?
How do you integrate Customer Service throughout your organization?
How do you parallel the level of customer service online and offline efforts?
What are the best ways to elevate the level of Customer Service internally and externally?
We hope that you will join us at 1pm ET, Wednesday, October 8th for #SMChat!