Working with Internal Customers to Better Serve External Customers

Posted on February 17, 2016 by



It is important to build the customer service mentality throughout your organization. As you think about how to better serve your customers, keep the internal customer in mind. If you are trying to overcome a hurdle to serve an external customer/solve a pain point, you are likely going to need internal support to accomplish that. If you have not given consideration to your internal customers, why would they give you consideration or make your issue a priority? You can build partnerships and conversations internally as a mechanism to serve external customers.

Join us on the weekly twitter chat #SMChat on Wednesday, 2/17/16 at 1 p.m. ET.

Q1. Do you currently partner with your internal customers? How?

Q2. How does your org build a “customer-focused” culture?

Q3. How do siloes/lack thereof impact your orgs ability to serve your customers?

Q4. Do you leverage social media platforms to serve your internal customers? How?

Q5. How do you develop and leverage insights to serve your customers?

Bonus question that is unrelated to #SMChat (ok, it’s actually a quick series of questions):

Did you know that today is Random Acts of Kindness Day? Have you done or received a RAOK today? If so what was it? If not, do you plan to do one today?