Browsing All Posts filed under »Collaboration«

It’s Time For Another SMChat & SoloPR Combo Chat!

September 7, 2015 by


At #SMChat we occasionally collaborate with other chats to mix things up a little and get new perspectives. What better time than Labor Day week to discuss strategy and tactics for social media with the #SoloPR crew? Here are this week’s questions: 1. In your work, are social media planning and execution handled by different […]

Approaching Customer Service with EASE

April 15, 2015 by


The April 15th focus of #SMChat will be how we approach Customer Service with EASE…it doesn’t need to be difficult to be great and it certainly doesn’t need to be complicated. Educate Customer Service teams on the organization (mission-vision-values), the product/service provided, the process for resolving issues, how to be the voice of the organization […]

The Collaborative Web: Are We Unlocking its Potential?

October 29, 2014 by


So you’re on the internet minding your own business.  You see a tweet that inspires a second look.  A few RT’s and tweets later, you are delving into new conversations and new ideas with new people that wouldn’t have happened if it had been up to us to plan it. Call it serendipity, or blind […]

Are you building Social Capital? [WEDS 6/26 1pET]

June 24, 2013 by


Over on the sourcepov blog, I’ve just started a series on Social Capital. There I frame the concept a bit in the context of community engagement and leadership. I’ll share the definition I used there; does it resonate in the Social Change context ..? When we engage in a real way, we’re building social capital […]

Should Social Entrepreneurs Collaborate? 4 Reasons Why

March 26, 2013 by


In our new Social Change series at #SMCHAT, we’ve been discussing how to recognize a Social Entrepreneur, a person who is intentional and focused on advancing the social good in a sustainable way. It’s a noble pursuit, but one that can be extremely difficult to pursue in a vacuum. So let’s ask a relational question. […]

Alchemy of Social Change: What’s in the DNA of a Strong Community?

September 26, 2012 by


Back inJanuary we introduced the notion of chemistry .. or maybe even alchemy .. to discuss what makes up a great community.  In that conversation we were discussing social communities in general, including #SMCHAT. But in the world of social change … which spans Non-Profits and NGO’s but  also includes change initiatives in large ecosystems like […]


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