Browsing All Posts filed under »Customer Experience«

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

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Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by

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Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

Customer Service Best Practices for Social Media

January 20, 2016 by

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There was recently a great article on Mashable, “Customer service best practices: Making social media a two-way conversation.” We will consider this article when we are having the January 20th SMChat that focuses on customer service. The author of the article, Stephanie Walden, lists seven best practices for engaging on Social Media with Customers: Your customers […]

Exploring Branded Content

September 28, 2015 by

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Not surprisingly, branded content has become a popular term that seems self-explanatory but often remains vague as to what it entails. This article on Contagous.com ‘WTF is Branded Content? It’s Complicated’ points out: “one of the problems with trying to define branded content is that there’s unlikely to ever be any consensus because everyone has […]

The sustainable mobile community

September 1, 2015 by

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A recent post on some insightful tips on how to make your content mobile friendly got me thinking beyond what instantly catches a mobile audience’s attention to what in fact *captivates* them over the long-term. In particular, the approach of employing responsive storytelling resonated with me. How intricate and mindful are we at engaging with our audience on mobile? […]

Retailers, Take Note: Personalization is Key to Customer Experience

July 29, 2015 by

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By Karima-Catherine Goundiam The key to success for online shopping comes down to the interplay of three crucial concepts: customization, personalization, and customer service. Those overarching themes are largely the focus of most brands, regardless of industry.  Customization is the idea of developing a product which is just right for that individual customer, and perhaps this […]