Browsing All Posts filed under »Social media«

AI-driven moderation in social apps

July 4, 2017 by

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What could be better, right? Finally, a fine example of applied AI that doesn’t feel threatening! Instagram recently implemented this and sure, this sounds like a win-win: applying AI within a practical and useful context that aims to mitigate online meanness and negativity within the app’s social ethos. But why does it all sound too […]

The mesmerizing tech monopoly

June 4, 2017 by

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A recent post from The Verge, managed to surface one jaw-dropping perspective: By positioning themselves as the platforms on top of which information technology across every sector now runs, these titans of tech become the new centers of gravity for our economy, growing in size, scope, and influence while everyone else struggles not to fall […]

#smchat is 8 .. so it’s time for some cheer .. and our annual social media check-in

May 30, 2017 by

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Our #smchat community turned 8 years old last week. It’s a perfect time to spread a little Twitter Chat cheer. Let’s compare notes on the path behind us and the path ahead. Q1. On #socialmedia investments. Is your overall time expanding, contracting, or flat? What are the drivers? Q2. On #socialmedia change. How have your interactions […]

Social Media For Events

May 9, 2017 by

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Last week I missed #SMChat because my company, Creativation Marketing, was presenting a Google Partner event in celebration of National Small Business Week. The topic was “Make Your Website Work For You.” Want more details? Leave a comment below or send me a Tweet to @sharonmostyn Speaking of events, @johnwlewis reported a recent trend relates […]

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

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Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

Can Facebook successfully enter the recruiting market?

December 5, 2016 by

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A TechCrunch (TC) post was published last month indicated that Facebook may join in on LinkedIn’s recruiting business, allowing business Pages to promote job listings. A new Facebook option in the status update composer allows Pages to formally share a job opening with related details like job title, salary or if it’s full-time versus part-time. TechCrunch found […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]