Browsing All Posts filed under »Social media«

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

1

Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

Can Facebook successfully enter the recruiting market?

December 5, 2016 by

1

A TechCrunch (TC) post was published last month indicated that Facebook may join in on LinkedIn’s recruiting business, allowing business Pages to promote job listings. A new Facebook option in the status update composer allows Pages to formally share a job opening with related details like job title, salary or if it’s full-time versus part-time. TechCrunch found […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

1

Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Politics and Social Media

October 10, 2016 by

2

Politics. It’s filling up the social media channels. From Tweets about the political debates to YouTube videos of speeches, the numerous studies showing the overwhelming connection between social media use and civic engagement have every candidate posting online. Even local politicians like Baltimore’s former Mayor Sheila Dixon are using social media to encourage voters to […]

The Future of Online Chat: LIVE at the #smchat 7-yr Gala WEDS 5/25 1pET

May 24, 2016 by

2

Happy Anniversary, my friends. Much has changed since May 2009 when the first #smchat tweet posted. Some will remember we were a spin off of the #innochat group. For fun, here’s our very first 2009 #smchat Q1 (courtesy Twitter): keep the intro's coming; meantime, here's Q1: What do we seek from online #chat interactions that […]

Social Media and Attribution

April 11, 2016 by

1

According to EyeforTravel, the average hotel search is 17 days / 18 sites / 8 sessions / 16 clicks, but does social media get credit in your Analytics program? Unless you’ve done some attribution model modifications, it’s not likely. Adweek’s post on social media selling says even in a mobile world, social commerce’s impact on […]

Fixing Twitter: What does the new Algorithm Mean for Twitter Chats?

March 29, 2016 by

2

What does the new Algorithm Mean for Twitter Chats? Discuss live w/ #smchat WEDS 3/30 1pmET