When Facebook first announced that users had to add the Messenger app in order for them to message each other, many users didn’t like that idea. But as the Facebook partnered with companies such as Giphy and Uber it slowly became clear where messenging apps were heading: a one stop shop similar to China’s WeChat. […]
Medium has lots to offer both new and experienced writers. #smchat looks at why.
Organizational structure is evolving more quickly than ever, as are customer expectations. As a result, it is in the best interest of organizations to connect customer-facing departments to the greatest extent possible. This provides opportunities for a cohesive customer experience strategy. When customer-facing departments do not fall under the same overarching organizational structure, they should be […]
The holidays are here, and the New Year approaches. It’s a great time to look forward, but sometimes it’s good to look back. Today we’ll look back at 2016. Many on the web and in social spaces are bemoaning 2016, but lots of good things happened for #smchat. We’ll use our chat today to amplify […]
Is your organization focused on building the best customer experience? The type of customer experience that will improve retention, allow you to “up sell,” and increase your net promoter score does not happen by chance. It is intentional. It is constructed from the beginning to the end with the customer in mind. The beginning of […]