Browsing All Posts filed under »Uncategorized«

Messaging apps continue to evolve

February 25, 2017 by

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When Facebook first announced that users had to add the Messenger app in order for them to message each other, many users didn’t like that idea. But as the Facebook partnered with companies such as Giphy and Uber it slowly became clear where messenging apps were heading: a one stop shop similar to China’s WeChat. […]

Medium: The Writer’s Sandbox (the 1st entry in our monthly #smchat #contentseries)

February 21, 2017 by

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Medium has lots to offer both new and experienced writers. #smchat looks at why.

Evolution at the Speed of Business

February 15, 2017 by

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Organizational structure is evolving more quickly than ever, as are customer expectations. As a result, it is in the best interest of organizations to connect customer-facing departments to the greatest extent possible. This provides opportunities for a cohesive customer experience strategy. When customer-facing departments do not fall under the same overarching organizational structure, they should be […]

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

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Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

The Best of 2016 at #smchat

December 28, 2016 by

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The holidays are here, and the New Year approaches. It’s a great time to look forward, but sometimes it’s good to look back. Today we’ll look back at 2016. Many on the web and in social spaces are bemoaning 2016, but lots of good things happened for #smchat. We’ll use our chat today to amplify […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Customer Experience Built on Service

October 19, 2016 by

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Is your organization focused on building the best customer experience? The type of customer experience that will improve retention, allow you to “up sell,” and increase your net promoter score does not happen by chance. It is intentional. It is constructed from the beginning to the end with the customer in mind. The beginning of […]