Browsing All Posts filed under »Uncategorized«

Customer Experience Built on Service

October 19, 2016 by


Is your organization focused on building the best customer experience? The type of customer experience that will improve retention, allow you to “up sell,” and increase your net promoter score does not happen by chance. It is intentional. It is constructed from the beginning to the end with the customer in mind. The beginning of […]

Phone-as-a-Service: mobile’s final frontier?

October 3, 2016 by


A colleague pinged me on a brow-raising post by Guardian on the what appears to be ‘silent war’ among manufacturers and smartphone players. Over what? Well, ultimately, YOUR attention. Nothing new to us, right? But what the article highlights as the proposed state of smartphone innovation reaching a final stagnation point is an intriguing area of discussion. Also, […]

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by


Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

Virtual Reality: If GQ can ask it, why shouldn’t we?

May 31, 2016 by


So ya. The VR (virtual reality) bandwagon is rolling along steadily, capturing the attention of eyes with a host of strap-on-your-face viewing devices that, at first glance, make you look like deer caught in the headlights. Charming, right? Well, I know you’ve just been itching to talk about this topic because GQ gave me a sign. Now, I know, […]

Social Service is Continuing to Evolve

May 17, 2016 by


There was recently a great guest post by Elizabeth Clor on AdWeek’s Social Times, “How Facebook, Twitter Updates Improve Customer Service.”  As the platforms continue to evolve, it is encouraging to see a value-add for all of their users, individuals and brands alike, which is customer service. In a recent updates to Facebook and Twitter, there were […]

Nurturing trust in an #IoT world

May 3, 2016 by


♫ Cuz we are living .. in a digital world, and I am just a digital girl .. ♫ Aaanyway, it kinda works .. LOL A recent Forbes post squarely hypes up the digitization wave steadily transforming our daily lives, more specifically in retail: the Internet of Things (#IoT) is set to invade your clothes!! And neither Madonna nor […]

You Don’t Need Luck of the Irish When You Have Great Customer Service

March 16, 2016 by


With Saint Patrick’s Day just around the corner, I was thinking about how customer service can lead to that pot o’gold, otherwise known as increased revenue.  When considering how your organization can find the pot o’ gold, you shouldn’t be looking for a rainbow or a leprechaun, but rather to your own team and how […]