Browsing All Posts filed under »Uncategorized«

Shaping our Future, Responsibly

April 17, 2019 by


I read with interest an article in the New York Times titled The Hidden Automation Agenda of the Davos Elite.  This topic is certainly getting a lot of media attention. For the past two years, Boxspring has been focusing on the future of work, specifically the real need to reskill a workforce in the wake […]

Social Selling, next up at #contentseries 8/8 1pET

July 24, 2018 by


Got the urge to summit a seemly unclimbable mountain? No worries. You can find used hiking gear on the internet. But thanks to the web’s avalanche of branded information, content marketers have to work harder. It’s too easy to find your carefully-crafted messaging getting lost in the onslaught of competitive content. Like an avalanche, it […]

Customer Service and AI – Across Generations

August 16, 2017 by


A recent post, “The Future of AI (Artificial Intelligence) in Customer Service,” partially serves as the inspiration for the August 16th #SMChat. The other part stems from a consideration of how the various generations in my family prefer to receive service. My grandmother, who is celebrating her 80th birthday today, (Happy Birthday Grandma! She will […]

Apple imagines possible AR glasses

July 30, 2017 by


The Google Glass flopped harder than the company expected and Snap's  Spectacles didn't see, to garner much interest, especially from those that I use Snap chat often. It makes me wonder if people actually want technology on their face for daily use. Using temporary VR sets are pretty cool especially with entering a world for […]

Facebook launches AI capabilities on Messenger

July 30, 2017 by


With Apple’s Siri, Amazon’s Alexa and Google Assistant slowly progressing in to our lives it was bound that Facebook will add the same to Messenger.  M was intended to make Messenger more of an organization tool. In a recent Social Media Today article, it was stated that Facebook refined M in to a new assistant […]

Good Customer Experience Requires More Than a Quick Fix

March 15, 2017 by


If someone were listing costly items for businesses, band-aids would probably not appear on the list. However, after reading a recent article by Sarah Dean, “Are you Band-Aiding your Design or Customer Experience (CX)?” I believe that band-aids may be the most costly item for any business. She astutely identifies the ramifications of “band-aiding” customer […]

Messaging apps continue to evolve

February 25, 2017 by


When Facebook first announced that users had to add the Messenger app in order for them to message each other, many users didn’t like that idea. But as the Facebook partnered with companies such as Giphy and Uber it slowly became clear where messenging apps were heading: a one stop shop similar to China’s WeChat. […]

Medium: The Writer’s Sandbox (the 1st entry in our monthly #smchat #contentseries)

February 21, 2017 by


Medium has lots to offer both new and experienced writers. #smchat looks at why.

Evolution at the Speed of Business

February 15, 2017 by


Organizational structure is evolving more quickly than ever, as are customer expectations. As a result, it is in the best interest of organizations to connect customer-facing departments to the greatest extent possible. This provides opportunities for a cohesive customer experience strategy. When customer-facing departments do not fall under the same overarching organizational structure, they should be […]

Customer Service in 2017 – Trends and Tips

January 18, 2017 by


Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]