Browsing All Posts filed under »Uncategorized«

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by

1

Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

Virtual Reality: If GQ can ask it, why shouldn’t we?

May 31, 2016 by

1

So ya. The VR (virtual reality) bandwagon is rolling along steadily, capturing the attention of eyes with a host of strap-on-your-face viewing devices that, at first glance, make you look like deer caught in the headlights. Charming, right? Well, I know you’ve just been itching to talk about this topic because GQ gave me a sign. Now, I know, […]

Social Service is Continuing to Evolve

May 17, 2016 by

1

There was recently a great guest post by Elizabeth Clor on AdWeek’s Social Times, “How Facebook, Twitter Updates Improve Customer Service.”  As the platforms continue to evolve, it is encouraging to see a value-add for all of their users, individuals and brands alike, which is customer service. In a recent updates to Facebook and Twitter, there were […]

Nurturing trust in an #IoT world

May 3, 2016 by

1

♫ Cuz we are living .. in a digital world, and I am just a digital girl .. ♫ Aaanyway, it kinda works .. LOL A recent Forbes post squarely hypes up the digitization wave steadily transforming our daily lives, more specifically in retail: the Internet of Things (#IoT) is set to invade your clothes!! And neither Madonna nor […]

You Don’t Need Luck of the Irish When You Have Great Customer Service

March 16, 2016 by

1

With Saint Patrick’s Day just around the corner, I was thinking about how customer service can lead to that pot o’gold, otherwise known as increased revenue.  When considering how your organization can find the pot o’ gold, you shouldn’t be looking for a rainbow or a leprechaun, but rather to your own team and how […]

Working with Internal Customers to Better Serve External Customers

February 17, 2016 by

1

  It is important to build the customer service mentality throughout your organization. As you think about how to better serve your customers, keep the internal customer in mind. If you are trying to overcome a hurdle to serve an external customer/solve a pain point, you are likely going to need internal support to accomplish […]

Health IT Tech Trends: Will They Promote or Hinder #SocialChange for the Underserved?

January 26, 2016 by

4

Will the biggest tech trends for Healthcare in 2016 promote positive #SocialChange or continue to widen the gap and access to healthcare for America’s underserved? While we’re at the end of January we’re still at the beginning of a new year, and with the first page of the calendar often comes a slew of predictions […]

Follow

Get every new post delivered to your Inbox.

Join 12,268 other followers