Browsing All Posts filed under »Uncategorized«

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Customer Experience Built on Service

October 19, 2016 by

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Is your organization focused on building the best customer experience? The type of customer experience that will improve retention, allow you to “up sell,” and increase your net promoter score does not happen by chance. It is intentional. It is constructed from the beginning to the end with the customer in mind. The beginning of […]

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by

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Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

Social Service is Continuing to Evolve

May 17, 2016 by

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There was recently a great guest post by Elizabeth Clor on AdWeek’s Social Times, “How Facebook, Twitter Updates Improve Customer Service.”  As the platforms continue to evolve, it is encouraging to see a value-add for all of their users, individuals and brands alike, which is customer service. In a recent updates to Facebook and Twitter, there were […]

Nurturing trust in an #IoT world

May 3, 2016 by

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♫ Cuz we are living .. in a digital world, and I am just a digital girl .. ♫ Aaanyway, it kinda works .. LOL A recent Forbes post squarely hypes up the digitization wave steadily transforming our daily lives, more specifically in retail: the Internet of Things (#IoT) is set to invade your clothes!! And neither Madonna nor […]

You Don’t Need Luck of the Irish When You Have Great Customer Service

March 16, 2016 by

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With Saint Patrick’s Day just around the corner, I was thinking about how customer service can lead to that pot o’gold, otherwise known as increased revenue.  When considering how your organization can find the pot o’ gold, you shouldn’t be looking for a rainbow or a leprechaun, but rather to your own team and how […]

Working with Internal Customers to Better Serve External Customers

February 17, 2016 by

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  It is important to build the customer service mentality throughout your organization. As you think about how to better serve your customers, keep the internal customer in mind. If you are trying to overcome a hurdle to serve an external customer/solve a pain point, you are likely going to need internal support to accomplish […]