Browsing All Posts filed under »Uncategorized«

Social Service is Continuing to Evolve

May 17, 2016 by

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There was recently a great guest post by Elizabeth Clor on AdWeek’s Social Times, “How Facebook, Twitter Updates Improve Customer Service.”  As the platforms continue to evolve, it is encouraging to see a value-add for all of their users, individuals and brands alike, which is customer service. In a recent updates to Facebook and Twitter, there were […]

Nurturing trust in an #IoT world

May 3, 2016 by

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♫ Cuz we are living .. in a digital world, and I am just a digital girl .. ♫ Aaanyway, it kinda works .. LOL A recent Forbes post squarely hypes up the digitization wave steadily transforming our daily lives, more specifically in retail: the Internet of Things (#IoT) is set to invade your clothes!! And neither Madonna nor […]

You Don’t Need Luck of the Irish When You Have Great Customer Service

March 16, 2016 by

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With Saint Patrick’s Day just around the corner, I was thinking about how customer service can lead to that pot o’gold, otherwise known as increased revenue.  When considering how your organization can find the pot o’ gold, you shouldn’t be looking for a rainbow or a leprechaun, but rather to your own team and how […]

Working with Internal Customers to Better Serve External Customers

February 17, 2016 by

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  It is important to build the customer service mentality throughout your organization. As you think about how to better serve your customers, keep the internal customer in mind. If you are trying to overcome a hurdle to serve an external customer/solve a pain point, you are likely going to need internal support to accomplish […]

Health IT Tech Trends: Will They Promote or Hinder #SocialChange for the Underserved?

January 26, 2016 by

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Will the biggest tech trends for Healthcare in 2016 promote positive #SocialChange or continue to widen the gap and access to healthcare for America’s underserved? While we’re at the end of January we’re still at the beginning of a new year, and with the first page of the calendar often comes a slew of predictions […]

Customer Service Best Practices for Social Media

January 20, 2016 by

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There was recently a great article on Mashable, “Customer service best practices: Making social media a two-way conversation.” We will consider this article when we are having the January 20th SMChat that focuses on customer service. The author of the article, Stephanie Walden, lists seven best practices for engaging on Social Media with Customers: Your customers […]

Customer Service and Social Media – Back to the Basics

December 15, 2015 by

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During the last customer service feature on SMChat, we discussed trends and tools for 2016. As 2015 comes to a close, I would encourage organizations to think about customer service basics. Some organizations are so focused on wowing customers with slick advertising/shiny objects and they miss out on the basics, which costs them in customers, customer […]

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