Browsing All Posts filed under »Uncategorized«

Transforming supply chain management with mobile

February 1, 2016 by

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Here’s something you don’t come across everyday: mobile technology at the heart of transforming the supply chain management landscape. A recent webinar proposed to discuss the power behind this intriguing possibility. If you look past the product placement angle, the brief offers some pretty compelling scenarios where the traditional desktop-based cycle of interacting with third-party contractors […]

Health IT Tech Trends: Will They Promote or Hinder #SocialChange for the Underserved?

January 26, 2016 by

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Will the biggest tech trends for Healthcare in 2016 promote positive #SocialChange or continue to widen the gap and access to healthcare for America’s underserved? While we’re at the end of January we’re still at the beginning of a new year, and with the first page of the calendar often comes a slew of predictions […]

Customer Service Best Practices for Social Media

January 20, 2016 by

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There was recently a great article on Mashable, “Customer service best practices: Making social media a two-way conversation.” We will consider this article when we are having the January 20th SMChat that focuses on customer service. The author of the article, Stephanie Walden, lists seven best practices for engaging on Social Media with Customers: Your customers […]

Customer Service and Social Media – Back to the Basics

December 15, 2015 by

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During the last customer service feature on SMChat, we discussed trends and tools for 2016. As 2015 comes to a close, I would encourage organizations to think about customer service basics. Some organizations are so focused on wowing customers with slick advertising/shiny objects and they miss out on the basics, which costs them in customers, customer […]

Customer Service 2016

November 18, 2015 by

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It’s hard to believe that it will be 2016 in a little more than a month. Business plans are well underway for the coming year. When considering plans for customer service and social media in 2016, look to predicted trends as part of your planning process.  When we discussed 2015 trends, we included the chart […]

Customers Expect Better Customer Service. Is Your Organization Prepared to Deliver?

October 20, 2015 by

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We are in the 4th quarter of 2015…time flies, unless you’re on hold waiting for customer service and then every second seems like an eternity. I rarely find myself on hold these days because I am generally happier finding the answer myself or reaching out via social media, I’d rather do just about anything than […]

Customer Service Expectations are Created Everywhere

September 16, 2015 by

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Customer Service starts long before the customer calls, tweets, facebooks, texts, IMs, chats, emails, etc…It begins the first time that a customer hears about/sees your organization. Sometimes organizations do not realize that they have started building a customer experience. As businesses focus on the brand, sales, lead generation, and other business activities, they may overlook […]

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