Browsing All posts tagged under »Artificial Intelligence«

Customer Service and AI – Across Generations

August 16, 2017 by

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A recent post, “The Future of AI (Artificial Intelligence) in Customer Service,” partially serves as the inspiration for the August 16th #SMChat. The other part stems from a consideration of how the various generations in my family prefer to receive service. My grandmother, who is celebrating her 80th birthday today, (Happy Birthday Grandma! She will […]

Musings on AI

March 31, 2016 by

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Indeed, the possibilities and probabilities seem limitless. But what does the rise of artificial intelligence (AI) really mean for the everyday human? AI’s growing presence and staggering implications have been building momentum for a while now. In fact, one would not immediately realize this, but AI has been evolving since the 1950’s (see timeline infographic below – courtesy […]