Browsing All posts tagged under »Business«

How do you keep up when you’re supposed to be taking time off?

July 10, 2017 by

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Sorry this week’s framing post is late! My favorite (and only) husband and I just got back from a week away and I’m still catching up. I’m fortunate that I’ve got two partners at Creativation Marketing and we cover for one another when we’re on vacation. There’s still that rush before time off to make […]

Good Customer Experience Requires More Than a Quick Fix

March 15, 2017 by

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If someone were listing costly items for businesses, band-aids would probably not appear on the list. However, after reading a recent article by Sarah Dean, “Are you Band-Aiding your Design or Customer Experience (CX)?” I believe that band-aids may be the most costly item for any business. She astutely identifies the ramifications of “band-aiding” customer […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Retailers, Take Note: Personalization is Key to Customer Experience

July 29, 2015 by

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By Karima-Catherine Goundiam The key to success for online shopping comes down to the interplay of three crucial concepts: customization, personalization, and customer service. Those overarching themes are largely the focus of most brands, regardless of industry.  Customization is the idea of developing a product which is just right for that individual customer, and perhaps this […]

Approaching Customer Service with EASE

April 15, 2015 by

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The April 15th focus of #SMChat will be how we approach Customer Service with EASE…it doesn’t need to be difficult to be great and it certainly doesn’t need to be complicated. Educate Customer Service teams on the organization (mission-vision-values), the product/service provided, the process for resolving issues, how to be the voice of the organization […]

Creating Expectations for Customer Service via Social Media

September 10, 2014 by

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Customer Service is critical for every company regardless of size, location, or industry.  As a customer, I try to keep it in perspective that there is a person behind my service.  Although, companies are held responsible for the service that their personnel provides (consistency in hiring is key to consistency for company customer service, but […]

Customer Service Has Always Been Social

June 11, 2014 by

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With the evolution business, social media is the place where many of the customer service scenarios play out. Inquiries come faster and from so many directions, but when organizations plan for this and create an internal service mindset, the results can be beneficial to customers and companies alike. Nurturing the relationships and enhancing the customer experience, with the organization as a whole, is critical. Join us in a discussion about Customer Service and Social Media on June 11th at 1pm ET on #SMChat

Social Media Commerce – Where Social Media, Customer Service and Revenue Intersect

September 12, 2012 by

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Social Media Commerce...I love the sound of that. It's the sound of fruition...Creation of revenue streams via social media. It's exciting for so many. For some, however, it can be intimidating. The important questions can be tough: Who? What? When? Where? Why? How? This week's #SMChat, September 12th at 1pm ET, will focus on Social Media, Customer Service and Social Commerce questions.

Customer Service – What should you expect via Social Media?

January 18, 2012 by

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Customer Service is very important to me and I think it is critical for every company regardless of size, location, or industry.  However, I as a customer, I try to keep it in perspective that there is a person behind my service.  It’s not simply the customer service of a company (consistency in hiring is […]

Customer Service, Social Media and Disaster

September 14, 2011 by

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Watching Hurricane Irene approach the US, caused me think about providing Customer Service, whether via Social Media or traditional outlets, during tragedies and natural disasters. Although most people are understanding when this happens, as they should be, it is important for businesses to have a plan on how to operate or communicate that they are not operating...in the face of adversity. What should you do? That's exactly what we will be exploring on SMChat at 1pm ET 9/14.