Browsing All posts tagged under »Customer Service«

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

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Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by

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Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

The Future of Online Chat: LIVE at the #smchat 7-yr Gala WEDS 5/25 1pET

May 24, 2016 by

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Happy Anniversary, my friends. Much has changed since May 2009 when the first #smchat tweet posted. Some will remember we were a spin off of the #innochat group. For fun, here’s our very first 2009 #smchat Q1 (courtesy Twitter): keep the intro's coming; meantime, here's Q1: What do we seek from online #chat interactions that […]

Working with Internal Customers to Better Serve External Customers

February 17, 2016 by

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  It is important to build the customer service mentality throughout your organization. As you think about how to better serve your customers, keep the internal customer in mind. If you are trying to overcome a hurdle to serve an external customer/solve a pain point, you are likely going to need internal support to accomplish […]

Retailers, Take Note: Personalization is Key to Customer Experience

July 29, 2015 by

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By Karima-Catherine Goundiam The key to success for online shopping comes down to the interplay of three crucial concepts: customization, personalization, and customer service. Those overarching themes are largely the focus of most brands, regardless of industry.  Customization is the idea of developing a product which is just right for that individual customer, and perhaps this […]

Approaching Customer Service with EASE

April 15, 2015 by

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The April 15th focus of #SMChat will be how we approach Customer Service with EASE…it doesn’t need to be difficult to be great and it certainly doesn’t need to be complicated. Educate Customer Service teams on the organization (mission-vision-values), the product/service provided, the process for resolving issues, how to be the voice of the organization […]