Browsing All posts tagged under »Customers«

Customer Service in 2017 – Trends and Tips

January 18, 2017 by


Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by


Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Retailers, Take Note: Personalization is Key to Customer Experience

July 29, 2015 by


By Karima-Catherine Goundiam The key to success for online shopping comes down to the interplay of three crucial concepts: customization, personalization, and customer service. Those overarching themes are largely the focus of most brands, regardless of industry.  Customization is the idea of developing a product which is just right for that individual customer, and perhaps this […]

Customer Service and Social Media – Making it Work

March 13, 2013 by


Customer Service and Social Media are virtually inseparable.  In order to maximize both, they have to be connected within an organization or at a minimum communicating frequently and clearly.  As organizations continue to decide where Social Media belongs, they also have to take a look at legacy Customer Service Departments.  How can those departments evolve […]

Unpacking “Story” in Social Media

January 2, 2012 by


Have you shared your most important stories?  Do you even know what they are? Think about it.  I bet the answer is “no.” Both our life and our work can be chaotic, defying a clear sense of direction.  Our days and weeks churn in perpetual motion, if not in circles.  Is there a story in […]

The Evolution of Customer Service and Social Media

August 10, 2011 by


Social Media and Customer Service continue to become more and more intertwined.  It is critical for companies to take note of this evolution, especially if they want to survive. I recently read an excerpt from Marsha Collier‘s book, “The Ultimate Online Customer Service Guide.”  She said, “Never lose sight of your customer culture and the […]

Customer Service and SM: Are Your Customers Irked?

June 8, 2011 by


Looking at the definition above the word helpful really jumps out.  It can make all the difference.  Especially in light of the Consumer Reports Customer Service survey findings  that were reported yesterday.  The findings included 64% of respondents saying they had left a store because of poor customer service and 67% saying they had hung […]

Customer Service and Social Media – Making it Work

May 11, 2011 by


Customer Service and Social Media, the two not only go hand in hand more often, they are virtually inseparable.  The sticky point is that many organizations were not prepared to come to this juncture so quickly and have not determined the best way for the two to marry.  As organizations scramble to decide where Social […]