Browsing All posts tagged under »CustServ«

Social Media Commerce – Where Social Media, Customer Service and Revenue Intersect

September 12, 2012 by


Social Media Commerce...I love the sound of that. It's the sound of fruition...Creation of revenue streams via social media. It's exciting for so many. For some, however, it can be intimidating. The important questions can be tough: Who? What? When? Where? Why? How? This week's #SMChat, September 12th at 1pm ET, will focus on Social Media, Customer Service and Social Commerce questions.

Wake-up and Smell the Customer Service Opportunity

June 13, 2012 by


I am so fortunate to share my passion for customer service and social media with amazing people on Social Media Chat.  I have so many interactions with people who care about the customer service and social media combo as much as I do, that sometimes I am surprised when I receive bad customer service.  It […]


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