Browsing All posts tagged under »CX«

Good Customer Experience Requires More Than a Quick Fix

March 15, 2017 by


If someone were listing costly items for businesses, band-aids would probably not appear on the list. However, after reading a recent article by Sarah Dean, “Are you Band-Aiding your Design or Customer Experience (CX)?” I believe that band-aids may be the most costly item for any business. She astutely identifies the ramifications of “band-aiding” customer […]

2013 Mobility Trends

January 1, 2013 by


I have to thank my chat partner Autom Tagsa for setting me up, I mean for calling this topic. Seriously, with the first #SMchat of the year the day after the holiday it really does make sense to talk about emerging trends. Last chat Autom led us in a discussion to recap 2012, nice work […]