Browsing All posts tagged under »demographics«

Customer Service and AI – Across Generations

August 16, 2017 by

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A recent post, “The Future of AI (Artificial Intelligence) in Customer Service,” partially serves as the inspiration for the August 16th #SMChat. The other part stems from a consideration of how the various generations in my family prefer to receive service. My grandmother, who is celebrating her 80th birthday today, (Happy Birthday Grandma! She will […]