Browsing All posts tagged under »ideas«

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by


Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

What’s Your Story? Join the #smchat #content series pilot 8/31

August 30, 2016 by


One takeaway from #smchat’s first ever Futures Survey – change can be a good thing. At #smchat, we know the story well. After all, our virtual chat community has been immersed in shifting currents (members, tools, ideas) from the outset. Digital chats like #smchat have no brick & mortar. Most of us have never met. Spaces that are […]

Pokemon Go-es To Market

July 11, 2016 by


Pokemon GO. It’s all everyone is talking about this week…from being the most downloaded and the top-grossing app in the iPhone app store to Niantic Labs job posting for a Global Community Manager to the Texas Department of Transportation’s “Don’t Pokemon GO and Drive” Facebook post. What’s your take on Pokemon GO – animated fad, […]

The Collaborative Web: Are We Unlocking its Potential?

October 29, 2014 by


So you’re on the internet minding your own business.  You see a tweet that inspires a second look.  A few RT’s and tweets later, you are delving into new conversations and new ideas with new people that wouldn’t have happened if it had been up to us to plan it. Call it serendipity, or blind […]

Foundations: Social Media for Social Change [8/28 1pET]

August 27, 2013 by


Last month we made great progress on what social change might look like through a social media lens. We had an in-depth, hour-long discussion on key factors and enablers. Because this could help reinforce the foundation for our series, I’ve completed a deep read of our 7/24 #smchat transcript, capturing some highlights. I tried to […]

Social and Self-Publishing: New ways to get your ideas in circulation

October 31, 2012 by


As the blogosphere continues to mature, more and more thinkers are looking at the “next level” platform for getting their ideas in circulation. With little room for debate, the preferred choice is increasingly self-publishing. If you’ve attended #blogchat (SUN 9pET) or #writerschat (SAT 4pET) you’ll know there’s been much discussion about ways writers can establish […]

Unpacking “Story” in Social Media

January 2, 2012 by


Have you shared your most important stories?  Do you even know what they are? Think about it.  I bet the answer is “no.” Both our life and our work can be chaotic, defying a clear sense of direction.  Our days and weeks churn in perpetual motion, if not in circles.  Is there a story in […]