Browsing All posts tagged under »Platforms«

Tools of the Trade. Join #smchat #contentseries as we launch our 2017 series on tools.

January 24, 2017 by


Tools for writing? If you want, start with paper and a pen. Can’t go wrong. The solution’s been in vogue for centuries. But times have changed. Look in the mirror. A tired lot, aren’t we? Writers today are busy. We’re slicing time in ever thinner slices. We need platforms and tools that let us move […]

Customer Service – Fix It Before It’s Broken

March 14, 2012 by


Customer Service isn't just a department. It's a mindset. Hopefully, it's the mindset of the organization, not just the people providing front-line customer service. I really appreciate the quote from Mark Cuban, "It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship." We're going to discuss 4 questions that will offer some insight into how you can fix some thing before it's broken, resulting in better service for your customers.