Browsing All posts tagged under »Social Media«

Tools of the Trade. Join #smchat #contentseries as we launch our 2017 series on tools.

January 24, 2017 by

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Tools for writing? If you want, start with paper and a pen. Can’t go wrong. The solution’s been in vogue for centuries. But times have changed. Look in the mirror. A tired lot, aren’t we? Writers today are busy. We’re slicing time in ever thinner slices. We need platforms and tools that let us move […]

Talk WITH Us, Not AT Us: #SMChat/#SoloPR Combo

January 6, 2017 by

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We’re starting off 2017 by doing a combo chat with #SMChat and #SoloPR. We would love your feedback and insights as well. Please join us and be sure to tag your Tweets with both hashtags! During a recent #SoloPR Twitter chat, host Karen Swim asked, “What areas/skills do you want to learn/improve in 2017?” Proactive […]

Customer Service SWOT Analysis for Better Outcomes

November 16, 2016 by

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Customer service is critical to organizational success. As the business environment continues to evolve rapidly, you have to be prepared to meet the needs/wants of your customer. If you aren’t thinking ahead, you are guaranteed to fall behind. One tool that can help provide insight into your business and where you can go is a […]

Politics and Social Media

October 10, 2016 by

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Politics. It’s filling up the social media channels. From Tweets about the political debates to YouTube videos of speeches, the numerous studies showing the overwhelming connection between social media use and civic engagement have every candidate posting online. Even local politicians like Baltimore’s former Mayor Sheila Dixon are using social media to encourage voters to […]

A Little Help from our Friends – Customer Service Resources

August 10, 2016 by

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Can’t we all us a little help from our friends? In business and in life, the answer should always be, “Yes!” Regardless of your career path, you will need to provide customer service to someone at some point – maybe it will be an internal customer or maybe it will be an external customer. Do […]

The Future of (sm)Chat – the results are in; and the Survey Says?

August 1, 2016 by

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Most hesitate when asked to complete a survey. I know I do. But over the last 6 weeks, 31 people in the #smchat community opted to take a few minutes to share their thoughts on what they see as longer-term success factors. The results of the first ever #smchat Futures Survey are in. Clearly it’s […]

Pokemon Go-es To Market

July 11, 2016 by

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Pokemon GO. It’s all everyone is talking about this week…from being the most downloaded and the top-grossing app in the iPhone app store to Niantic Labs job posting for a Global Community Manager to the Texas Department of Transportation’s “Don’t Pokemon GO and Drive” Facebook post. What’s your take on Pokemon GO – animated fad, […]