Browsing All posts tagged under »social«

The Future of Chat. Discuss real time with #smchat JAN 10 1pmET

January 9, 2018 by

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Don’t look now, but there are Twitter Chat’s behind every tree these days. You can tell when you see someone talking to no one in particular, but it’s a deep insight, punctuated by an intriguing hashtag at the end. A passing fad?  No.  Not anymore. For close to 10 years now it’s been happening.  On […]

Social Change: A Call for Case Studies

July 21, 2015 by

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Last time at #smchat #socialchange we talked about the value of some good working case studies, to see how some of our ideas about social change might apply in practice. Is that a step we are ready to take? After all, we’ve talked for months about factors that make social change possible. Let’s recap with […]

Customer Service Predictions 2015

March 17, 2015 by

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The March Customer Service Feature for #SMChat will focus on predicted emerging trends in customer service. It is always a lively, engaging conversation and we hope that you will join us at 1PM ET on Wednesday, March 18th. As we approach the end of the first quarter, now seems to be an appropriate time to review the predicted Customer Service trends for 2015 and how they are impacting our businesses. We will also discuss, whether or not there are any trends that you expected to see and haven't seen yet.

The Art and Science of Social Media

April 15, 2014 by

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Do you listen to podcasts? Marketing podcasts? Surely you’ve heard of Marketing Over Coffee and the podcast’s co-hosts, John J. Wall and Chris Penn? I first heard of their podcast in 2009 (that’s several internet lifetimes ago!) when they tested HTML vs. text email newsletters with some very surprising results, but these guys aren’t only […]

Social Media Agenda: 2014

December 17, 2013 by

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Put down that shopping list, and dust off your crystal ball. It’s time to peer into the next 12 months, as we sort out the future of Social Media. Every week since 2009 we’ve been taking apart the micro trends. What’s happening with mobilty, customer service, marketing, and social change? Next up, this coming Wednesday, […]

Social Media Commerce – Where Social Media, Customer Service and Revenue Intersect

September 12, 2012 by

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Social Media Commerce...I love the sound of that. It's the sound of fruition...Creation of revenue streams via social media. It's exciting for so many. For some, however, it can be intimidating. The important questions can be tough: Who? What? When? Where? Why? How? This week's #SMChat, September 12th at 1pm ET, will focus on Social Media, Customer Service and Social Commerce questions.