Browsing All posts tagged under »trends«

#smchat is 8 .. so it’s time for some cheer .. and our annual social media check-in

May 30, 2017 by

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Our #smchat community turned 8 years old last week. It’s a perfect time to spread a little Twitter Chat cheer. Let’s compare notes on the path behind us and the path ahead. Q1. On #socialmedia investments. Is your overall time expanding, contracting, or flat? What are the drivers? Q2. On #socialmedia change. How have your interactions […]

Customer Service in 2017 – Trends and Tips

January 18, 2017 by

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Did I really just type 2017? It seems like time is really flying…I guess I’m having fun. We are nearly 3 weeks into the new year and every one is moving full steam ahead into achieving Q1 results, but as they are moving ahead, are they looking ahead? It is important to be aware of […]

2016 Marketing Trends and 2017 Predictions

December 12, 2016 by

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It’s December, so time for a recap of the marketing trends from 2016 and time to make some predictions for what will work in 2017. I was reading the most popular marketing categories for 2016 in Target Marketing magazine and their top 10 included: 10. Content Marketing 9. Search 8. B-to-B 7. Online Marketing 6. […]

Politics in 140c: The Shifting Tide of Social Influence

April 26, 2016 by

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Birds of a feather flock together, it’s true. Unless they decide their flock is taking them in the wrong direction. How’s a bird in this day and age to decide? Our 3-part monthly #socialchange series on Politics enters the Twitter stream just at the U.S. presidential race is heating up. The debates have been going […]

Can @Jack Save Twitter?

December 23, 2015 by

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The #smchat community, edging toward a 7-year anniversary, explores #socialmedia #trends at the start of the New Year. It’s time. Let’s dust off our crystal balls again for a look ahead.  Note: we made a few real-time changes to the flow during the chat; updates applied below (cj). A few weeks back, Jack Dorsey resumed the […]

Exploring the changing face of mobile retail

January 28, 2013 by

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There is clear evidence from recent market research data  that the mobile experience has never been more present and increasingly in use than in the retail sector. While this should come as no surprise, it would nonetheless be tempting to quickly assume that the rapid course of mobile proliferation and use in our daily lives […]