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OriolesSelfie September 16, 2014

Creating Expectations for Customer Service via Social Media

September 10, 2014
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Customer Service is critical for every company regardless of size, location, or industry.  As a customer, I try to keep it in perspective that there is a person behind my service.  Although, companies are held responsible for the service that their personnel provides (consistency in hiring is key to consistency for company customer service, but […]

Role of Mobility in Empowering Associates

September 2, 2014
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One doesn’t have to look very far to find research confirming the notion that a poor customer experience can be expensive. Unfortunately the same research indicates a poor experience is all too common; and, this is a global phenomenon. Check out this infographic listing the top ten countries in the world ranked by customer service, […]

Posted in: Mobility

Social Accountability and Abundance: Are We Connecting the Dots?

August 27, 2014
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photo courtesy WaterProject.org

As we continue our series on #SocialChange with a Social Accountability focus, I can’t help noticing the success of the ALS #IceBucketChallenge. For me, it ended as it did for many with a $100 check being sent to a good cause.  But I was also intrigued by a thought shared by Sharon Mostyn in last week’s […]

Posted in: Social Change

Social Media and the Ice Bucket Challenge

August 19, 2014
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ALS Ice Bucket Challenge

The ALS Ice Bucket Challenge – have you done it? By now, sports figures, business leaders, celebrities and nearly everyone I know has donated, done the challenge, been called out for it and/or un-tagged themselves from being called out for it! One of my favorite videos (by DJ Waldow, of the Living Your Passion podcast) […]

Transitioning from Customer Service to Customer Experience

August 13, 2014
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There is a shift happening in the way that businesses interact and build relationships with their customers. This appears to be a result of the expectations that customers have. Brands are evolving their models to shift the mindset from customer service to customer experience. Although the two are related, this is a significant shift in […]

Posted in: Uncategorized

So you need a mobile app. Now what?

August 4, 2014
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create-first-iphone-app

Whether you’re enterprise, SMB or independent, the time will come when you will eventually ‘need an app for that‘. And we all know what that would be right? That is your organization’s ubiquitous calling card, the ultimate virtual spokesperson for what your brand stands for AND most importantly, what it can do for your customers, how it can be of […]

Posted in: Mobility, Social media
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