Simply Measured provided a look at how companies are responding to customer service inquiries via twitter and this was used to frame our SMChat for April 9, 2014 at 1pm ET.
I owe a huge debt of gratitude to my co-moderator Autom @autom8 for his stellar solo performance the past couple of months. I’ve just completed an extended assignment and I am excited to return to the chat. Recently I have noticed a number of studies and charts that show mobile behavior is changing, we have […]
Waaaay back in 2008, just a year after Twitter spun off as its own company, I joined a thriving email list called Inbox Insiders. I learned more about email marketing and deliverability and most importantly, made connections with more knowledgeable people in the email marketing world by being a part of that list than I […]
Customer Service and Social Media are evolving quickly. It is in the best interest of organizations to connect the two, in order to maximize the benefits from customer service and social media. However, if Customer Service and Social Media do not fall under the same overarching organizational structure, they should be connected by intracompany goals […]