Join us Wednesdays at 1pm ET, and jump right in .. our conversations will get you thinking.
OceanCityMD-greyday October 14, 2014

Customer Service Week is a Great Time to Focus Your Efforts

October 8, 2014


Did you know it is Customer Service Week? And even though it wasn’t planned, it coincides with the SMChat monthly Customer Service feature at 1pm ET October 8th. Customer Service Week is a great time to examine your customer service metrics, standards and initiatives.  It is also important to recognize the customer service professionals within […]

Posted in: Uncategorized

Mobile campaigns under a lens

September 29, 2014



Having recently read a brilliant post on the Anatomy of a Successful In-App Messaging Campaign by @BrynAdler, I could not help but be inspired to further push the envelope in our ongoing dialogue surrounding mobility. Bryn’s post is refreshingly informative, citing technical references to various steps involved in planning, carrying out and essentially carving out a standard for tangibly successful mobile campaigns. Yes, ‘tangible’. Something we can definitely […]

Tagged: ,
Posted in: Marketing, Mobility

Connection. Resilience. Are We Learning the Language of Social Change?

September 23, 2014



In our last 3 #smchat #socialchange chats, we brainstormed what might become common components of a social change framework. Our goal has been to find ways to foster stronger, more resilient social change initiatives without starting over every single time, a pattern that consumes precious and limited resources in the process. Sure the context is […]

Posted in: Social Change

Is Social Media All About The Selfie?

September 16, 2014



According to Wikipedia, a selfie is a self-portrait photograph, typically taken with a hand-held digital camera or camera phone. Selfies are often shared on social networking services such as Facebook, Google+, Instagram, Snapchat, Tumblr and Twitter. Most selfies are taken with a camera held at arm’s length or pointed at a mirror. The word “selfie” […]

Posted in: Marketing

Creating Expectations for Customer Service via Social Media

September 10, 2014


Customer Service is critical for every company regardless of size, location, or industry.  As a customer, I try to keep it in perspective that there is a person behind my service.  Although, companies are held responsible for the service that their personnel provides (consistency in hiring is key to consistency for company customer service, but […]

Role of Mobility in Empowering Associates

September 2, 2014


One doesn’t have to look very far to find research confirming the notion that a poor customer experience can be expensive. Unfortunately the same research indicates a poor experience is all too common; and, this is a global phenomenon. Check out this infographic listing the top ten countries in the world ranked by customer service, […]

Posted in: Mobility

Get every new post delivered to your Inbox.

Join 11,876 other followers