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September 12, 2017

Biometrics 101

September 4, 2017
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You can now pay for your KFC order with a smile. But the thing is, would you really want to? A KFC location in Hangzhou, China is testing a payment system using facial recognition through a combination of 3D camera scans and a mobile phone number entry as secondary authorization to mitigate fraud. As biometric […]

Houston: What’s Happening, and What We Can Do #smchat

August 30, 2017
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With significant loss happening in Houson, #smchat is providing space for information on what's happening, and what can be done.

Can Medium eclipse it’s larger cousins? #contentseries 8.23 1pET

August 22, 2017
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Can Medium play on a global scale? Let's discuss.

Posted in: Content, Social media

Customer Service and AI – Across Generations

August 16, 2017
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A recent post, “The Future of AI (Artificial Intelligence) in Customer Service,” partially serves as the inspiration for the August 16th #SMChat. The other part stems from a consideration of how the various generations in my family prefer to receive service. My grandmother, who is celebrating her 80th birthday today, (Happy Birthday Grandma! She will […]

Social Media In The News

August 8, 2017
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“Whatcha reading?” It’s a question posed by many authors on social media, but it’s also a great way to gather customer insights. By getting that single question answered, you can determine what’s important to your target audience, if you pay attention to what they are reading (and writing about). For example, the daily calendar from […]

Apple imagines possible AR glasses

July 30, 2017
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The Google Glass flopped harder than the company expected and Snap's  Spectacles didn't see, to garner much interest, especially from those that I use Snap chat often. It makes me wonder if people actually want technology on their face for daily use. Using temporary VR sets are pretty cool especially with entering a world for […]

Posted in: Uncategorized