Customer service can make or break an organization, it may cost Comcast $45Billion. We will focus on customer service impacts and outcomes during the February 18th Customer Service Feature on #SMChat. We hope that you will join us at 1pm ET for a lively discussion.
At first glance this might appear to be a trick question. You might even consider this an oxymoron. Since we still use coupons, check email and go into retail locations I think it’s safe to say there is at the very list some compatibility between mobile and traditional marketing functions. One might even argue that […]